On Monday Flipkart launched a instant refund
mechanism facility, Which will help its customers to get refunds within 24 hours of returning the product.Earlier, the refund process used to take three to five business days
Flipkart said in a statement :
"Continuing
the innovation journey by announcing this newly launched payment
mechanism, Flipkart aims to ensure that refunds for Cash on Deliver
(CoD) orders are credited back to customers instantly, as soon as the
product reaches the Flipkart hub,".
The
instant refund will be completed using Immediate Payments System (IMPS)
transfers, it said adding that the CoD IMPS return facility is
currently active for banks having IMPS transaction capability.Entitled customers will be regularly notified about the status of their refund via SMS and emails, it said.
Flipkart Chief Product Officer Punit Soni said :
"Our
return procedure is already one of the fastest in the country. In the
last two months, we have extended this further by piloting the IMPS
refunds programme, which has seen positive adoption and traction from
our end users,"
Transactions on IMPS can be accessed and
initiated across different channels like mobile phones, PCs, NUUP, ATM
and at bank branches.
