IBM is all set to launch a mobile app to report civic issues

IBM is in talks with several urban local bodies to launch an mobile application called accessible way ,which will enable crowd sourcing of grievances. The app, Accessible Way, will allow users to flag civic issues.IBM might launch the service across a few cities next month.

Accessible Way, developed by IBM’s research team, was tested in a pilot project at Sao Paulo in Brazil. Just like a regular mobile app, it can be downloaded from Google or Apple stores.



Residents of a city can upload their grievances with the geographical positioning system, or GPS, code to spot the area. Users can also attach a photograph of the site on the application. The city authorities can access the registered grievances on a web-based dashboard and act upon them.



 In its current form, Accessible Way allows citizens to raise complaints relating to parking, sidewalks, pedestrian cross walks, curb ramps, street lighting, tactile paving, visual signalling, etc. Pradhan said IBM might look at localising the app for use in India.